Exchange Policy

Exchange requests may be accepted for eligible products that are unused, uninstalled, undamaged, and returned with original packaging, accessories, manuals, and invoice.

The request must be raised within the applicable exchange window shared at the time of purchase or during support communication.

If you want to exchange for another variant, finish, color, or product, the exchange depends on stock availability and price difference.

Any price difference, additional shipping, or handling charges must be paid before the replacement product is dispatched.

For damaged or defective items, please share clear photos, videos, order number, and packaging images. We may ask for additional information to verify the issue.

Once approved, we may arrange replacement parts, product replacement, or another suitable resolution.

Installed products, used products, altered wiring, missing parts, customized items, and products damaged due to mishandling are generally not eligible for exchange.

Exchange approval is subject to inspection and verification by our team.