Refund Policy

Refunds may be considered when an eligible order is cancelled before dispatch, a product is unavailable after payment, or a verified issue cannot be resolved through replacement or exchange.

Products that are used, installed, damaged after delivery, missing original packaging, or returned without approval may not be eligible for a refund.

If you receive a damaged, defective, or incorrect product, contact us with order details, photos, and an unboxing video where possible.

After verification, we may offer replacement, exchange, store credit, or refund depending on the product condition and availability.

Approved refunds are processed to the original payment method or another agreed method. Bank and payment gateway timelines may vary.

Shipping, COD, installation, or handling charges may be non-refundable unless the refund is due to an error from our side.

Customized, made-to-order, clearance, final-sale, or specially sourced items may not be refundable unless they arrive damaged or incorrect.

Refund requests raised after the eligible reporting window or without required proof may be declined.